Privacy Policy
Last updated: 30 October 2026
At Noctra, we believe that trust is just as important as the products we create.
We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, purchasing eyewear or communicating with our team.
This Privacy Policy explains how we collect, use, store and protect your information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who We Are
Noctra is a South African eyewear brand specialising in light-filtering eyewear designed for different periods of the day.
Our website is available at www.noctra.co.za.
For purposes of POPIA, the responsible party is:
Trading name: Noctra
Registered business name: Noctra Eyewear
Registration number: 2022/232079/07
Business address: Horizon Bay, Blouberg, Cape Town
Contact email: hello@noctra.co.za
Information Officer: Ciprian Mihai Gaspar
2. Information We Collect
When you interact with Noctra, we may collect certain personal information necessary to provide our products and services.
This may include:
Personal and contact information
Full name
Email address
Telephone number
Billing and delivery addresses
Order information
Products and configurations purchased
Frame and lens selections
Purchase history
Order numbers and payment confirmations
Delivery and tracking information
Prescription information
If you request prescription eyewear, we may collect prescription details necessary to assess and fulfil your order.
Prescription information may constitute health-related personal information under POPIA and will be handled with additional care, including compliance with applicable requirements for processing special personal information.
Technical information
IP address
Browser and device information
Website usage information
Cookies and similar technologies, where enabled
Communication records
Customer enquiries
Product support requests
Returns and refund correspondence
Marketing preferences
3. How We Use Your Information
We process personal information only where there is a lawful basis and for legitimate, identified purposes.
These purposes may include:
Processing orders
To confirm purchases, process transactions, prepare products and fulfil orders.
Delivering your eyewear
To provide the necessary delivery information to courier and logistics partners.
Prescription orders
To assess prescription requests and arrange the appropriate lenses through authorised optical or manufacturing partners.
Customer support
To respond to enquiries, provide product assistance, manage returns and resolve customer concerns.
Business administration
To maintain financial records, process refunds, comply with tax requirements and administer our business.
Website operation
To maintain website functionality, monitor performance and protect against fraud or unauthorised access.
Marketing communications
To share product information, launches, offers and brand updates where permitted by law.
4. Payment Security
Noctra uses supported third-party payment service providers, including Yoco where enabled.
Payment information is handled through the relevant payment processing infrastructure.
We may receive payment confirmations, transaction references and other information necessary to administer orders, refunds and accounting records.
Our handling of card details depends on the checkout integration actually in use.
We do not sell payment information or use it for unrelated marketing purposes.
5. Website Hosting and Third-Party Services
Our website is developed using Framer.
We may use third-party services to support website hosting, payment processing, customer communication, analytics and order fulfilment.
These providers may process personal information on our behalf or as independent responsible parties, depending on their services and contractual arrangements.
We take reasonable steps to ensure that service providers handling information on our behalf maintain appropriate privacy and security safeguards.
6. Manufacturing and International Suppliers
Certain Noctra products may be manufactured, assembled or sourced through international partners.
Where necessary, we may share limited order specifications with these suppliers.
We aim to minimise the personal information shared with manufacturing partners and avoid disclosing customer contact details where such disclosure is unnecessary.
For prescription products, relevant prescription details may need to be shared with an appropriate optical partner to fulfil the order lawfully and accurately.
Any international transfer of personal information will be undertaken in accordance with POPIA’s cross-border transfer requirements.
7. Marketing and Promotional Communication
We may communicate with customers about new products, brand announcements and promotional offers where permitted by applicable law.
Where consent is required, we will request it.
Existing customers may receive marketing relating to our own similar products where POPIA permits this and the required opt-out opportunities have been provided.
You may opt out of direct marketing at any time using the unsubscribe option provided or by contacting us.
We do not sell customer contact lists to third-party advertisers.
8. Cookies and Analytics
Our website may use cookies and similar technologies for:
Essential website functionality
Checkout processes
Website performance and security
Visitor analytics
Advertising and marketing, where enabled
The specific cookies and technologies used depend on our active website configuration.
Where required, appropriate information and consent controls will be provided.
You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
9. Information Security
We implement reasonable and appropriate technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
These measures may include:
Restricted access to customer information
Secure account credentials
Appropriate third-party service providers
Access controls and account protection
Secure handling of order and prescription information
Procedures for responding to security incidents
Although we take reasonable security precautions, no online system can guarantee absolute security.
10. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.
Order and financial information may need to be retained to comply with applicable accounting, tax and regulatory obligations.
Prescription information will be retained only where necessary and legally justified.
When information is no longer required, we will take appropriate steps to delete, destroy or de-identify it securely.
11. Your Rights Under POPIA
Under POPIA, you have rights relating to the processing of your personal information.
Subject to applicable legal requirements, you may:
Request confirmation of whether we hold personal information about you.
Request access to personal information we hold.
Request correction of inaccurate or incomplete information.
Request deletion or destruction where permitted or required by law.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Object to direct marketing.
Lodge a complaint with the Information Regulator.
To exercise these rights, please contact us using the details below.
We may require reasonable identity verification before processing certain requests.
12. Children’s Personal Information
Our website is intended primarily for adult customers.
Where an order involves a child’s prescription information or other personal information, we will process that information only where permitted by POPIA, including obtaining appropriate authorisation where required.
13. International Data Transfers
Some of our technology providers and manufacturing partners may operate outside South Africa.
Where personal information is transferred internationally, we will comply with section 72 of POPIA.
This may involve appropriate contractual safeguards, an applicable legal basis for transfer or other protections recognised under South African law.
14. Security Incidents
If we become aware of a security compromise affecting personal information, we will investigate the incident and take appropriate action.
Where required by POPIA, we will notify the Information Regulator and affected individuals in accordance with applicable legal requirements.
15. Links to Other Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices of independent third-party websites.
We encourage you to review their privacy policies before sharing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our products, services, website technology or legal obligations.
The latest version will be published on www.noctra.co.za with its effective date.
17. Contact Us
For questions, privacy concerns or requests relating to personal information, please contact:
Noctra — Privacy Enquiries
Website: www.noctra.co.za
Email: hello@noctra.co.za
Information Officer: Ciprian Mihai Gaspar
Business address: Horizon Bay, Blouberg, Cape Town
18. Information Regulator
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.
Website: www.inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za