Shipping & Delivery Policy
Last updated: 30 October 2026
At Noctra, we aim to deliver your eyewear as efficiently as possible. Depending on the frame, colour and lens combination you choose, your order may be sent from local stock or specially prepared and sourced through our manufacturing partners.
1. Delivery within South Africa
Noctra delivers nationwide across South Africa by courier, subject to courier coverage. We do not offer collection.
2. Estimated delivery timeframes
In-stock products: generally delivered within 2–5 business days after payment confirmation.
Locally prepared products: products that need lens fitting, assembly or preparation may take about 5–10 business days.
Made-to-order or supplier-sourced products: some frame and lens combinations need to be manufactured, assembled or sourced from our international partners. These orders take an estimated 10–20 business days, including supplier preparation, international shipping, customs processing and local delivery.
3. Product availability
Not every frame, colour or lens combination is held in local stock. Each product page and the checkout show whether your selection is in stock or made to order, together with its estimated delivery timeframe.
4. International sourcing and unexpected delays
Supplier production schedules, international shipping, customs clearance and courier operations may occasionally affect delivery times. If we expect a material delay, we will notify you with an updated delivery estimate and the options available to you under applicable consumer law.
5. Order confirmation and tracking
You will receive an order confirmation after successful payment. Where courier tracking is available, we will send your tracking information once your order has been dispatched.
6. Delivery charges
Free courier delivery on orders of R1,399 or more.
R99 courier delivery on orders under R1,399.
All prices include VAT. The delivery fee is shown at checkout before you pay.
7. Delivery address and failed deliveries
Please make sure your delivery address and contact number are correct before you complete your order. If a delivery fails because of an incorrect address, or because nobody was available to receive the parcel after the courier’s attempts, we may charge a redelivery fee of R99.
8. Delayed or unavailable products
If we cannot fulfil your order within the stated timeframe, you may exercise your applicable cancellation rights. If a product becomes unavailable and we cannot fulfil your order, we will notify you promptly and arrange the refund required by law.
9. Contact us
For help with your delivery, email us at hello@noctra.co.za and include your order number.
All delivery arrangements remain subject to applicable South African consumer protection legislation, including the Consumer Protection Act and the Electronic Communications and Transactions Act.