Terms & Conditions
Effective date: 30 October 2026
Welcome to Noctra. Please read these Terms & Conditions carefully before accessing our website or purchasing our products.
1. About Us
Noctra is a South African eyewear brand offering light-filtering eyewear and related accessories.
Our website is available at www.noctra.co.za.
The website is operated by:
Registered business name: Noctra Eyewear
Registration number: 2022/232079/07
Registered and physical address: Horizon Bay, Blouberg, Cape Town
Telephone: +27 71 920 7078
Email: hello@noctra.co.za
Additional company and statutory information will be disclosed as required by law.
2. Acceptance of Terms
By accessing our website or placing an order, you acknowledge these Terms & Conditions.
Your statutory rights under South African law remain applicable regardless of these terms.
3. Products and Product Information
Noctra offers eyewear designed for different light environments.
Our product range includes daytime, evening and nighttime light-filtering lens systems.
We endeavour to ensure that all product descriptions, photographs, lens specifications and pricing information are accurate.
However, product colours may appear slightly different depending on your screen settings and lighting conditions.
Where images are digital renderings, they may be identified as illustrative. The actual product supplied must materially correspond with its advertised specifications and description.
We reserve the right to update our product range, designs and available configurations.
4. Frame and Lens Customisation
Certain Noctra products allow customers to select combinations of frames, frame colours and lens modes.
Availability may vary depending on the selected combination.
Some products may be prepared specifically for an order or sourced through our manufacturing partners.
Customers will be informed of the relevant availability status and estimated delivery timeframe before purchase.
A standard frame and lens combination sourced from a supplier is not automatically considered a legally exempt personalised product.
5. Pricing
All prices are displayed in South African rand (ZAR).
Prices include VAT where applicable, and any applicable taxes and additional charges will be disclosed before the customer confirms payment.
Delivery fees, if applicable, are displayed during checkout.
We may change our product prices from time to time. Price changes will not retrospectively affect accepted orders.
6. Orders and Payments
Orders are submitted through our online checkout.
We use supported third-party payment processing services, including Yoco where enabled.
Before completing payment, customers should review their selected products, quantities, contact details, delivery address and total purchase price.
An order confirmation will be provided after successful submission and payment.
If a transaction cannot be fulfilled, we will notify the customer and comply with applicable refund obligations.
7. Product Availability and Delivery
Noctra operates a combination of local stock fulfilment and made-to-order sourcing.
Our indicative delivery periods are:
In-stock products: 2–5 business days.
Locally prepared products: 5–10 business days.
Made-to-order or supplier-sourced products: 10–20 business days.
The applicable estimated delivery period will be displayed or communicated before checkout.
Delivery periods are estimates unless a specific delivery deadline is agreed.
International manufacturing, customs processing, courier interruptions and other logistical circumstances may affect fulfilment.
Where an order cannot be fulfilled within the agreed timeframe, customers retain their cancellation rights under the Electronic Communications and Transactions Act.
Further information is available in our Shipping & Delivery Policy.
8. Returns, Exchanges and Refunds
Noctra complies with applicable South African consumer protection legislation.
Eligible online purchases are subject to the statutory seven-day cooling-off right under the Electronic Communications and Transactions Act.
Certain genuinely personalised or custom-manufactured products may qualify for statutory exceptions.
Products that are defective, unsafe or fail to meet statutory quality requirements are subject to applicable remedies under the Consumer Protection Act.
For qualifying defects within the six-month statutory period, customers may elect a repair, replacement or refund as provided by law.
Please refer to our Returns & Refunds Policy for complete instructions.
Nothing in these terms removes or restricts statutory consumer rights.
9. Intellectual Property
The Noctra name, branding, original designs, photography, written content and other intellectual property appearing on this website are protected by applicable intellectual property laws.
No part of our proprietary website content may be reproduced or used commercially without permission.
Third-party trademarks and intellectual property remain the property of their respective owners.
10. Website Use
You agree not to use this website for unlawful purposes, attempt unauthorised access to its systems or interfere with its normal operation.
We may take reasonable steps to protect the security and integrity of the website.
11. Limitation of Liability
To the extent permitted by law, Noctra is not responsible for losses arising solely from circumstances outside its reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded or restricts remedies available under South African consumer protection legislation.
12. Privacy and Data Protection
Personal information collected through our website is processed in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013.
13. Complaints and Disputes
Customers are encouraged to contact our support team first so that we can investigate and attempt to resolve any complaint.
Complaints may be submitted to hello@noctra.co.za.
Customers retain their rights to approach relevant consumer protection authorities or other competent dispute-resolution bodies.
14. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
15. Changes to These Terms
We may update these Terms & Conditions as our products, services or legal obligations evolve.
Updates will be published on this website. Changes will not retrospectively deprive customers of rights arising from existing transactions.
16. Contact Details
For enquiries relating to orders, payments, products or these terms, contact:
Noctra
Website: www.noctra.co.za
Email: hello@noctra.co.za
Telephone: +27 71 920 7078
Physical address: Horizon Bay, Blouberg, Cape Town